Enjoy our extended Mother's Day Sale. Ends May 17th.

Shipping & Returns

Update: Due to Covid-19 you may expect delays in your order. Please note that Postal Services are working their hardest during these new normal(s). 

DELIVERY TIMES

Our delivery times are estimated only, and are not guaranteed. They will always be estimated in business days (this does not include weekends/holidays). Once the packages are sent to our shipping provider, arrival times are out of our control--and in the hands of the shipping service that has been selected.

Cozy Library is not held responsible for:

  • Mistakes made by Canada Post
  • Wrong addresses given by customers
  • Damage to orders by postal service
  • PO box issues
  • Stolen packages after delivery (we do not recommend the Canada Post "safe drop" option)

If you have any questions regarding your shipment, please contact us as cozylibrarycreations@gmail.com and be sure to provide your order number.

CANADIAN ORDERS

Cozy Library uses Canada Post to ship your order through standard mail (unless otherwise indicated by your shipping method).

Orders within Canada may take up to 8-21 business days to reach you if you are located out of B.C., Canada. Within British Columbia, depending on your location, may take 1-21 business days (excluding weekends/holidays). 

USA ORDERS

Cozy Library uses Canada Post to ship your order through Tracked Packet USA Air (unless otherwise indicated by your shipping method). This can take any where between 8-21 business days (excluding weekends/holidays) depending on your location.

INTERNATIONAL ORDERS

Cozy Library uses Canada Post to ship your order through Small Packet International Air (unless otherwise indicated by your shipping method). This can take anywhere between 10-21 business days (excluding weekends/holidays) depending on your location.

DAMAGES

Products purchase from our website will require a photo image of the product in question. Once proven the product has a fault, please email cozylibrarycreations@gmail.com, and we will open a conversation with you on how we may address your concern. 

RETURNS

Unfortunately we are unable to accept returns--if you have a problem with your items please contact us at cozylibrarycreations@gmail.com to open up a conversation on how we may address your concern. We're happy to help!

 

If there's something that you'd like to address that is not mentioned on this site, please do not hesitate to reach out to us at cozylibrarycreations@gmail.com